No After-Sale Service

I was always a Great supporter of Mweb, and have recommend them to hundreds of people.

But Today marks the day, where that will change. Mweb has always been very helpful and issues was sorted out almost immediately. ( WebChat being the Go To option for people that are unable to call )

I ordered, and it was connected within the time period, everything was activated on the 15th, but that is when the problems really started, after several calls i was able to use the internet to work for one night, just to wake up the next morning with there being another issue. I have spend hundreds of Rands on Airtime waiting in the queue just to get transferred to a different department and then either pushed back into the queue or the call just drops. I have logged a Ticket, where it was also just transferred to another Department, stating they will come back to me. a Day later I decided to call since I am still waiting, Just to have the exact same results as the previous calls. I have had it to be honest.

I am loosing all faith in Mweb, and I think its due time to look at alternative providers that have better after sale service.