NO ADSL SERVICE

MWeb who manage my ADSL & line neglected to tell me that Telkom for the last three years that the problem has existed cannot provide me with a 2Meg line because their system is so old that it cannot handle the speed. Never mind that I have been paying for this service all this time. Also never mind that across the road from me my neighbor has a fibre optic cable connection and can get up to 10Mbs. When I ask telkom when are they going to upgrade my side of the suburban street, they say it is too expensive, they have no idea. Well typical of a state owned business, service delivery to their customers is not a deliverable they understand. We can remain in a third world telecoms status for as long as they can get away with it. Burundi as a country has better telecoms infrastructure than South Africa? How is this possible. Lowering the standards of everything in existence, until its no longer in existence.... Telkom is heading the way of the Post Office. I'm fed up. No-one has made an effort to resolve my problem. Mweb hide behind the fact that it's a Telkom line issue, but neglected to tell me that they cannot actually resolve the problem, that I must cancel my account. Unacceptable.