ST
Steve T
1 reviews | Active since Apr 2018
30 Apr 2018, 10:19
No ADSL
31/03/2018
My line has been off since the above mentioned date.
Phoned mweb seeing they are my isp they tested and said they will escalate my problem.
There after i phoned again same thing tested my line. Same story “we have technicians on stanby they waiting for feedback to headout and fix your problem”
excellent... no my problem presisted. Phoned again asking why i got a message saying my problem has been fixed when it is no?
Understandable mistake.
But it is as of right now 30/04/2018.
My Internet is still not running. I have a 10mb per sec line with im going to have to pay nearly a 1000 rand for this month which i got no use out of.
Upset Unpleasant
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
02 May 2018, 17:03Good afternoon Steve
Thank you for bringing this to our attention and we would like to apologise sincerely for your frustration.
We have tried unsuccessfully to contact you since this complaint was posted and we have left a voice message.
There is a line fault logged to Telkom who are investigating. This has also been escalated to our 3rd party team to contact Telkom for an update and to notify you of progress.
Please do not hesitate to contact us should you require more information in this regard.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply02 May 2018, 17:03
Official
Good afternoon Steve
Thank you for bringing this to our attention and we would like to apologise sincerely for your frustration.
We have tried unsuccessfully to contact you since this complaint was posted and we have left a voice message.
There is a line fault logged to Telkom who are investigating. This has also been escalated to our 3rd party team to contact Telkom for an update and to notify you of progress.
Please do not hesitate to contact us should you require more information in this regard.
Kind regards
MWEB Client Services
Best regards,