no access to connection but billed

I have lodged in this complain many times.. called in the support desk and my call has been escalated to technical which didnt help because no one bothered helping me.<br> <br> I am a registered mweb hotspot user. And i have signed up for a 12 month data bundle deal which well started on the first of this month. I registered and got my login credentials however since then my login credentials are not recognised when i login into the hotspot. I get an error messages on every attempt. <br> <br> I contacted the technical support on many occasion and they have been escalating my calls with no help. Whats frustrating is that mweb is busy sending me billing invoices but i cant use the internet .. i feel thats *******.. they are not providing the service but they are billing my account. Thats ***** !!! <br> <br> Kindly assist with this matter <br> my reference is ***6 (username mweb)<br> The hotspot is situated at milpark hospital (my workplace)<br> I tried connecting via VAST / ALWAYSON .. no success