NIGHTMARE ON MWEB!!!

26 March 2019, I ordered LTE from Mweb. Arrived 1 April 2019. Technologically challenged, I put the simcard in and realised too late that I needed to put the card in the adapter before inserting. Very embarrassed, I went to the MWEB office in Goodwood. They removed the simcard and tested the router, thankfully it was not damaged. I asked Neon, the technician if sim was ok, he said it was but wasn't active. 3 April 2019, my account is debitted for R530. I still have no internet. Thursday, 4 April, I contact MWEB and am told that activation took place immediately after I inserted the simcard into the router or on the same day. I return to MWEB only to be told that the simcard if faulty. This after Neon told me the sim was fine on 2 April. Extremely professional technician, Shaheed (?) tests router in front of me and it works! He then places an order and handles me with utter professionalism to the point that I felt bad expressing my unhappiness with service delivery from this provider. He order the new simcard. Tuesday, 9 April, I call DHL couriers to find out the status of my simcard delivery. It has arrived and I arrange for it to be delivered Wednesday morning, 10 April. 10 April, I rush to Cape Gate to get proof of address from my bank and copy my ID, which I leave at home as I am on my way to a meeting. 11 April, I call DHL, my simcard was not delivered!!! The driver says my cell number is incorrect (bearing in mind the same company delivered my router the week before). 15h30 I call DHL AGAIN!!! They call me back on the same cell number to confirm correct number which I insist on. I demand delivery within an hour or else I am cancelling my contract! I am irate at this stage!!! NO DELIVERY!!! 12 April, I receive a call from DHL, to arrange delivery of my parcel from a consultant who clearly has no idea of the nightmare delivery. She tries to tell me that my parcel has just arrived and is ready for delivery! I am gobsmacked!!! I have tried to contact MWEB but no email address. My sales consultant referred me to customer service without giving me a contact email address. MWEB I WANT TO CANCEL THIS NIGHTMARE CONTRACT AND I WANT MY DEBIT ORDER REVERSED AS QUICKLY AS MY MONEY WAS TAKEN OUT OF MY ACCOUNT!!! THIS IS THE WORST SERVICE DELIVERY I HAVE EVER EXPERIENCED!!! I could have continued using my cellphone as a modem as I am doing now and not incurred extra expenses on visiting your offices twice and all the phone calls I have made to your courier. I wonder if you send your courier to collect your router, how long that will take!