GM
Gerrit M
1 reviews | Active since Aug 2013
04 Mar 2026, 10:38
New subscriber to Mweb, worst desicion I have ever made!
Really not happy. When I spoke to their sales person early in February 2026 I was told that two days after being disconnected from my previous ISP (That was supposed to be on the 2nd of March 2026) I would be connected and after paying all fees and a full month installment I am still not connected to the internet on the 4th of March 2026 and to make it worse I received a email stating it may take anything from 7 to 14 days to be connected. This is absurd and if the sales agent who clearly only cared about making a sale have told me this, I would not have used their service because every day I am not connected,I loose valueble income, but they don't care because clearly their customer is only a number!! Lastly trying to contact them is extremely difficult, especially using their app that disconnect halfway into typing your message, then You need to log in again and have to type the entire message from scratch again. I WILL NOT RECCOMMEND MWEB'S INTERNET SERVICE!!! YOU WILL REGRET IT!!! THEY DON'T EVEN DESERVE THE ONE STAR I HAD TO GIVE THEM!!!
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
04 Mar 2026, 11:04Hi Gerrit, thank you for bringing this to our attention. We completely understand how frustrating this experience has been, especially given the delays and the impact it has had on your work. Your concerns are important to us, and we take them seriously. We will follow up with the relevant team to review your case and ensure that your service is connected as soon as possible. Our team is committed to providing the support you need and will reach out directly to assist. We appreciate your patience and are committed to resolving this matter so you can enjoy the reliable service you expect from Mweb. U^
Mweb's reply04 Mar 2026, 11:04
Official
Hi Gerrit, thank you for bringing this to our attention. We completely understand how frustrating this experience has been, especially given the delays and the impact it has had on your work. Your concerns are important to us, and we take them seriously. We will follow up with the relevant team to review your case and ensure that your service is connected as soon as possible. Our team is committed to providing the support you need and will reach out directly to assist. We appreciate your patience and are committed to resolving this matter so you can enjoy the reliable service you expect from Mweb. U^
GM
Gerrit M's updateReviewer Update
04 Mar 2026, 12:40I have spoken to Metro fiber and they are ready to activate my connection but they cannot do it until you (Mweb) has delivered the router. Your sales person said I would be connected on the 2nd of March. I am not waiting any longer and demand that you deliver said router today.
GM
Gerrit M's update04 Mar 2026, 12:40
Reviewer Update
I have spoken to Metro fiber and they are ready to activate my connection but they cannot do it until you (Mweb) has delivered the router. Your sales person said I would be connected on the 2nd of March. I am not waiting any longer and demand that you deliver said router today.
GM
Gerrit M's updateReviewer Update
04 Mar 2026, 12:58After holding on for 40 minutes on the phone and still waiting on your app after 1 hour, mana ed to get through on the phone and your agent just put the phone down in my ear while I was trying to explain my issue!
GM
Gerrit M's update04 Mar 2026, 12:58
Reviewer Update
After holding on for 40 minutes on the phone and still waiting on your app after 1 hour, mana ed to get through on the phone and your agent just put the phone down in my ear while I was trying to explain my issue!
Mweb's replyOfficial
04 Mar 2026, 15:04Hi Gerrit, thank you for your feedback.We understand your frustration with the delays and the interrupted call. A follow-up has been submitted, and our team will review the matter and provide assistance as soon as possible. U^
Mweb's reply04 Mar 2026, 15:04
Official
Hi Gerrit, thank you for your feedback.We understand your frustration with the delays and the interrupted call. A follow-up has been submitted, and our team will review the matter and provide assistance as soon as possible. U^
Mweb's replyOfficial
04 Mar 2026, 15:05Hello Gerrit. We have logged your feedback regarding the router directly to the team working on your profile. They are actively doing all they can to ensure your service is activated as soon as possible.R^
Mweb's reply04 Mar 2026, 15:05
Official
Hello Gerrit. We have logged your feedback regarding the router directly to the team working on your profile. They are actively doing all they can to ensure your service is activated as soon as possible.R^
GM
Gerrit M's updateReviewer Update
05 Mar 2026, 13:46Metro fiber is here and is activating the line, their agent asked me if I have already received the router, I had to say no. I am really NOT HAPPY WITH THE PATHETIC SERVICE I HAVE RECEIVED FROM YOU, THIS IS NOT HOW YOU ARE SUPPOSED TO DO BUSINESS AND I AM SICK OF TRYING TO GET A HOLD OF YOUR "CUSTOMER WE DON'T CARE" SERVICE! I have literally no expectation that you even care about the fact that I am losing income. I hope more people see this review and think twice about using your service as I believe you are plain SPITEFUL!!!
GM
Gerrit M's update05 Mar 2026, 13:46
Reviewer Update
Metro fiber is here and is activating the line, their agent asked me if I have already received the router, I had to say no. I am really NOT HAPPY WITH THE PATHETIC SERVICE I HAVE RECEIVED FROM YOU, THIS IS NOT HOW YOU ARE SUPPOSED TO DO BUSINESS AND I AM SICK OF TRYING TO GET A HOLD OF YOUR "CUSTOMER WE DON'T CARE" SERVICE! I have literally no expectation that you even care about the fact that I am losing income. I hope more people see this review and think twice about using your service as I believe you are plain SPITEFUL!!!
Mweb's replyOfficial
05 Mar 2026, 14:22Hello Gerrit. We can see how frustrating this situation must be — especially with Metro Fibre onsite and your line being activated, only to find that the router has not yet been delivered.
Your feedback is taken seriously. A request has been logged with our logistics team to urgently investigate the router delivery, and we’ve asked that detailed feedback be provided directly to you. T^
Mweb's reply05 Mar 2026, 14:22
Official
Hello Gerrit. We can see how frustrating this situation must be — especially with Metro Fibre onsite and your line being activated, only to find that the router has not yet been delivered.
Your feedback is taken seriously. A request has been logged with our logistics team to urgently investigate the router delivery, and we’ve asked that detailed feedback be provided directly to you. T^