New customers ONLY

I signed up with Mweb in the beginning of Jan 2015, all excited to get proper Internet at home so I can start my at home business, to first be told their is a stock shortage of adsl router which Mweb offered for free when signing up. I waited approx. 10 days to receive my router as stipulated via sms. I received the unit on the 16th jan, connected the line and had Internet only to come home on 18th Jan and the whole unit is not working, after testing the unit in various ways the unit still does not work. I reported the problem and was told that the repairs team will contact me, I waited and received a call on the 23rd of Jan to officially log a replacement unit is to be issued. After many phone calls and endless repetitiveness, short stock, 5-10 days waiting period, stock to arrive at the end of the month etc. I am extremely dissatisfied that I have not received a single phone call about any of the requests I kindly asked for. Credit my account as I paid for jan and feb and still no responses. If this does not work with immediate effect I will be canceling my subscription and I eanta full refund as I feel only new customers receive stock and not existing. <br> Ref no. ***