New Customer wud like a free router as advertise

Dear Sir <br> <br> MWEB CEO Office <br> Derek Hershaw<br> ***<br> [Email Removed]<br> <br> I cancelled my MWEB contract beginning of Feb 2015. <br> I tried another ISP and was not happy and returned to MWEB as a NEW customer on 19 Feb 2015. <br> I notice on your website all new customers are entitled to a free VFON router if a 6 months fixed term contract is signed and I would like to request one of those please. <br> I called in and requested and was advised I do not qualify for a free router. I believe I do, as I am entitled to one as a new customer of MWEB.<br> <br> Thank you and regards<br> Arshad <br> <br> <br>