New client/ disappointed/ disaster

I have never been so dissappointed . On the 29th of Jan I received my mtn LTE sim from mweb; I made a payment for Rica same day. Next day they debited for the service. Since then I have no data service. I called direct line and got *** only for them to close the call!!!! I called again for me to wait for 40 minutes and ran out of airtime!!!! I sent a DM on instagram page they said the profile is activated but my service is still not active. I HAVE NO INTERNET CONNECTION! I am losing money now to get data connection. I don’t know if I should cancel this service