1 reviews | Active since Apr 2015
New 2Gb 3g 24 month Contract BUT no data
Took out a new Mweb 24month 2gb contract on the 22nd of april 2015. As per enclosed instructions I took it to a Cell C store to get Rica'd, that was done on the 27th. The lady in the store told me that its prepaid its not a contract.<br> <br> I phoned Mweb on the 28th at around 8am, I was informed that the sim needed to be activated first before it will work and that it would take 2-3 hours. I waited 5 hours before I called again to say it doesnt work. I was then told it can take up to 24 hours. I tested the unit later that night and I could connect to the router 3g signal is 100% but there is no data available, get a message in my browser telling me I need to topup.<br> <br> Decided to wait the full 24 hours, tested the unit again and same story. I removed the sim card and put it into my phone, no data available, called Cell c who told me theres no data as its a pre paid sim card not a contract.<br> <br> Called Mweb explained the whole story, I was put on hold, call was dropped, called again explained again, again I was put on hold, this lasted 21 minutes before my credit ran out. <br> Yes I can log into mweb I can see the account is active with 2gb data availble 0mb data used.<br> <br> Please can someone assist me?
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
