TD
Trisha D

1 reviews | Active since Aug 2017

17 Jun 2021, 08:15

NEVER USE MWEB!!!!PATHETIC SERVICE

So disgusted with MWEB, I would never recommend you guys to anybody!!!! Your overall service is pathetic. My installation was complete on the 27th of May. To date my fibre is not active. I spent approximately R350 on calls to MWEB with me speaking to at-least 7 different consultant's, all of which promised a manager to call back(4 days ago and still no call)My query was escalated to Vumatel and still no response. MWEB consultants are pushing blame on Vumatel for not communicating- Does MWEB not do quality checks on THEIR clients profile to ensure that activation was done according to the SLA? Spoke to Xoliswa, she told me her manager was on leave, Spoke to Sandiso, he told me his Manager Carmen was on Leave. Still no call from MWEB, the consultants put me on hold and end up terminating my call. Lets not even get started on the 15 minute wait to actually speak to someone from the Sales & Activation dept!!!! MWEB's overall service is utterly disgusting, their staff make it my problem that they did not communicate with Vumatel. A twitter feed did not do justice, Still no call. Wonder if Hello Peter will help, : MWEB Complaint *** : MWEB Order Number X*** : --

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