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Erika T

1 reviews | Active since Dec 2014

23 Feb 2015, 11:43

** NEVER USE MWEB **

I had an issue on my account last year and logged a complaint via helopeter in Dec. <br> After 4 months of trying to resolve the issue and getting full statement and explinations of my high acc.<br> My acc went from R400pm to R4000pm with no explination.<br> A guy from mweb phoned me and said I mist not stress ... he will get it sorted out ... to no avail ... again ...<br> Their callcenter is absolutely useless !!<br> I received a sms this morning ... they have handed me over in the amount of over R12, 000 ... WTH ???<br> WHAT MUST I DO TO GET THIS SORTED OUT ??

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Replies (1)
Mweb
Mweb's reply23 Feb 2015, 12:25
Official
Hello Limegreen,

Thank you for taking the time to make contact with us.

Our Customer care representatives has been in contact with you regarding the query.

The billing team has previously provided you feedback on the out of bundle billing and provided you closure regarding the query.

We will provide you the statement requested via email as closure to the query.

Kind regards
MWEB Client Services

Best regards,