Never there when you need them

You can never get assistance when you need it, I haven't had connectivity for almost 48 hours now, when I call I'm put on hold and told I'm number 15 in the line I mean really????

I have sent emails and with response

A courtesy sms to say we have noted the problem and we will resolve it.... I'm yet to receive such

I'm so annoyed and month end they will debit me