RE
Ruben E

1 reviews | Active since Nov 2014

02 Mar 2017, 10:25

Never let me down

<p>People are usually quick to complain if something goes wrong, but never compliment when things go right.</p> <p> </p> <p><br />I just want to say I've been with MWEB since 2008 when you just launched the uncapped packages and we got a 384kbps line. Wow those were the days...</p> <p> </p> <p><br />Anyways in all those years every time I had an issue with the line (and Telkom was less than helpful) you made sure it got sorted out ASAP. The connection quality is always great! I know the lines are a big factor and being close to the exchange helps. Still your network never let me down.</p> <p> </p> <p><br />Now I am on a 4mbps line and it is performing beyond expectation. We did have a cable fault last week and you helped a lot with sorting that out. It is just a pity that the Telkom rental is so high else we would have a faster line. I bought Battlefield 1 on Origin because of the 50% off. The download was 43.12GB and it downloaded in 28 hours! Most of the time the connection was running at 480kB/s and sometimes even faster than that. That alone speaks for itself.</p> <p> </p> <p><br />I'll always recomend you to others (as a matter of fact my manager, director and 2 friends are on your books because of my recommendation!) because your network is solid and your service is just fantastic.</p> <p> </p> <p><br />Thank you!</p>

0
Replies (1)
Mweb
Mweb's reply02 Mar 2017, 10:37
Official

Hi User***

Thank you for taking time to send us this positive feedback.

We are delighted that your service experiences with MWEB are positive as we continually strive to improve our levels of service and support to our customers.

We wish you many happy customer experiences with us!

Kind regards
MWEB Client Services

Best regards,