Never Have I ever!!!!

I have been with MWEB for a number of years, their service has always left a lot to be desired, however the incident that led to me terminating the service was the worst. I logged a call to upgrade my internet package, the process sounded tedious but I thought" oh well it must be their process". Fast forward to 30 days and a billion calls Iater, I still had no internet and every agent I spoke to had a different story the only thing that was consistent wat their waiting period ( 72 hours) even for something as simple as an escalation.

I honored my end of the agreement and made sure there were funds in my account however the value was reciprocated, even the staff does not show that they value their clients, they are all very robotic and are not prepared to offer solutions. I cancelled the service and I am dealing with the after math of not being able to get another service provider until they have concluded their processes. This is testament to the fact that customers are the last thought in the value chain of corporates. I feel like collateral damage and no one hear me out or help me.

MWEB is a terrible service provider. They are unreachable. They are not solution driven. Their systems are not user friendly I would go as far as saying they are designed to frustrate the customer.

I would rate them 0 if I had the option.