ZI
Zureida I
1 reviews | Active since Nov 2014
04 Sept 2015, 21:00
NEVER FOLLOW UP
I'm honestly so sick of MWEB an their poor customer service. A manager promised me a callback an I never heard from her. I then called back an spoke to Nuraan who was the first agent that knew what customer services was, or well that is what I thought at the time. EVERYTIME I get promised a callback so that my issue can be investigated an resolved but its been months now an I still have an on going issue, I'm paying for a service that hardly ever works an empty promises from a company that blames Telkom if they mess up.
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Mweb's replyOfficial
07 Sept 2015, 09:24Hello ZureidaIsmail,
Thank you for bringing this to our attention, we appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed and is being investigated.
Our 3rd party team will contact Telkom for a progress report and then we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed and is being investigated.
Our 3rd party team will contact Telkom for a progress report and then we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply07 Sept 2015, 09:24
Official
Hello ZureidaIsmail,
Thank you for bringing this to our attention, we appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed and is being investigated.
Our 3rd party team will contact Telkom for a progress report and then we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed and is being investigated.
Our 3rd party team will contact Telkom for a progress report and then we will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Best regards,