NEVER EVER THINK ABOUT USING MWEB!!!

I'm so utterly disgusted by your service, rather lack of service. I ordered wifi with you guys from October 2024. I paid the initiation fee and only got the router in December 2024. The installers came to 'install' yet they left without plugging the router into anything only for me to see that they never even installed the ONT box!!! Ridiculous I tell you, RIDICULOUS!! Furthermore, the installers then tell us to contact the activations team to activate the router after installation!

Fine then, I called for the 20th time (I've probably spent R100 worth of airtime and still didn't get any assistance) I finally got through to an activation agent who then tells me that my account has been suspended, and that she must transfer me to another agent (you might think I'm joking) as that agent answers the phone the phone cuts which happens almost everytime I call. How the hell is it possible that my account has been suspended when nothing has been active!!? Because of your terrible service, I missed out on my free trial which ended in December. On top of that your communication channels are all trash!!

I work from home on most days of the week and this experience has not only put my job in jeopardy but has made me spend an exorbitant amount of money on data to be able to still work from home. I need this issue resolved or I will need to change providers. I'm beyond angry at this point!! Then you have the decency to send me an OTP registration number form to fill out? What's the actual priority here? Are you trying to get your clients connected to the internet or is an OTP number more important!