NEVER EVER AGAIN !

After 14 years as a loyal MWEB customer ( account no 484322) it is time to move on. . My package which was sold on the basis of delivery speed of 10MBS has NEVER been achieved despite repeat assurance that the matter would be looked into. Today according to my independent Speed meter says it is currently 2 MBS . Ongoing assurances include lengthy and irritating calls to the technical department have increased my frustration .

This usually starts off with - Your call is important to us - We are currently experiencing high call volumes . This is another way of saying Mweb the company is short staffed - their time is more valuable than mine and they couldn't give a stuff about their customers !

I am going to be taking this matter up with one of the Dimension Data directors and advise in no uncertain terms what a lousy company MWEB is !

It is long overdue that the MWEB customer service department has the shakeup it deserves !