SM
Sehlabane M
1 reviews | Active since Aug 2020
11 Sept 2026, 12:59
Negative stars rating
The only problem is there is no negative stars to rate them. My partner and I have been taken from pillar to post. The internet never worked since installation. Don't get me started on the holding when calling technical support 🚮. A banger is when they threatened with further costs if they send a technician to site, like... your stupid internet is not working, what do you want me to do with such.
What a waste of time.
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Mweb's replyOfficial
11 Sept 2026, 13:15Hello Sehlabane
We recognise the seriousness of your experience, particularly that the service hasn't worked since installation and the time you’ve spent seeking technical assistance. Being passed between support channels and then being advised that additional costs may apply if a technician is required would understandably heighten concern when you’re already without a working connection.We’d like to review this properly, including the installation, the connectivity issue, and the advice provided regarding a possible technician visit.Please send the account holder’s details via private message so we can securely verify the profile and investigate the matter with the relevant teams. Once verified, we can assist with the appropriate next steps.We appreciate you bringing this to our attention. We want to ensure the outstanding connectivity issue is properly reviewed and that you receive clear information on the way forward.
Kind regards,
The Mweb Team
We recognise the seriousness of your experience, particularly that the service hasn't worked since installation and the time you’ve spent seeking technical assistance. Being passed between support channels and then being advised that additional costs may apply if a technician is required would understandably heighten concern when you’re already without a working connection.We’d like to review this properly, including the installation, the connectivity issue, and the advice provided regarding a possible technician visit.Please send the account holder’s details via private message so we can securely verify the profile and investigate the matter with the relevant teams. Once verified, we can assist with the appropriate next steps.We appreciate you bringing this to our attention. We want to ensure the outstanding connectivity issue is properly reviewed and that you receive clear information on the way forward.
Kind regards,
The Mweb Team
Mweb's reply11 Sept 2026, 13:15
Official
Hello Sehlabane
We recognise the seriousness of your experience, particularly that the service hasn't worked since installation and the time you’ve spent seeking technical assistance. Being passed between support channels and then being advised that additional costs may apply if a technician is required would understandably heighten concern when you’re already without a working connection.We’d like to review this properly, including the installation, the connectivity issue, and the advice provided regarding a possible technician visit.Please send the account holder’s details via private message so we can securely verify the profile and investigate the matter with the relevant teams. Once verified, we can assist with the appropriate next steps.We appreciate you bringing this to our attention. We want to ensure the outstanding connectivity issue is properly reviewed and that you receive clear information on the way forward.
Kind regards,
The Mweb Team
We recognise the seriousness of your experience, particularly that the service hasn't worked since installation and the time you’ve spent seeking technical assistance. Being passed between support channels and then being advised that additional costs may apply if a technician is required would understandably heighten concern when you’re already without a working connection.We’d like to review this properly, including the installation, the connectivity issue, and the advice provided regarding a possible technician visit.Please send the account holder’s details via private message so we can securely verify the profile and investigate the matter with the relevant teams. Once verified, we can assist with the appropriate next steps.We appreciate you bringing this to our attention. We want to ensure the outstanding connectivity issue is properly reviewed and that you receive clear information on the way forward.
Kind regards,
The Mweb Team