Needed HELP Yesterday...

I have sent them email after email, phoned them constantly and still no reply..... Message sent to them?

I need MWEB to start helping me please, I own a house that has a granny flat on it, I had 2 separate lines installed on the property 5 years ago, I have been with Mweb provider for the past 5 years. My current tenants are on webAfrica, there internet stopped working on the 24th of December, so they called vuma technical out, now my mweb has some how been deactivated from vumatel and I am some how running of the webAfrica provider in my house, I did contact Mweb and put a complaint in to reactivate my account, but they said it's vumatel that must activate it, but at the same time vumatel needs to sort out the lines from house and flat as I cannot be reconnected and be on the flats provider, I need serious technical help sent out to my property to get this issue sorted out as I work from home and have been a loyal customer of MWEB for many years. I have also NEVER sent you's an email giving notice to DEACTIVATE my account , so how is this possible, as I have paid for the service each month, INCLUDING this month! After numerous REF numbers and phone calls to your technical support team, nothing has been done, then I got a ticket number from vumatel asking for a survey, when they came to my property to sort the issue out and LEFT sorting NOTHING out, they said they will get an Engineer from Vumatel to come out and nothing has been DONE, I have not heard anything from them or MWEB, that was over a week ago.... vumatel ticket number ***, I cannot log a query on my mweb app either as it is now INACTIVE...... and I have still not been Activated by MWEB or Vumatel.

MWEB REFERERENCE NUMBERS

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As my service provider I'd like some feed back regarding this situation, feel free to contact me on my number below!

Contact me : ***