CJ
Cornelia J
1 reviews | Active since Feb 2012
11 Mar 2026, 10:50
Need support on a billing account
Im really disappointed with mweb. Last night I had to hold on for 90 solid minutes and lost 90 minutes airtime to log a call with you,. Today I hold on for a solid 60 min airtime to speak to a consultant to change my package. After 60 min holding on they drop the call. I tried to speak to a consultant on the mweb app...NO GO...i must just hold on...FOR HOW LONG, I need to change my package from a 50/25 mps line to a 30/30 mps line. I cannot afford the R729 anymore. IF you cannot assist me then I will have to search for another service provider that can accomodate meand I dont waste date and airtime on holding on for ever. Can Someone please contact me. Thanks
Helpful (0)
Replies (13)0
Replies (13)
Mweb's replyOfficial
11 Mar 2026, 10:54Hello Cornelia, thank you for reaching out and for sharing your experience. We completely understand how frustrating long wait times and dropped calls can be, especially when you need assistance with your account. A request has been logged with the relevant team to assist you, and they will contact you directly to provide the necessary support. We appreciate your patience while this is being arranged and are committed to helping you as quickly as possible. U^
Best regards,
Mweb's reply11 Mar 2026, 10:54
Official
Hello Cornelia, thank you for reaching out and for sharing your experience. We completely understand how frustrating long wait times and dropped calls can be, especially when you need assistance with your account. A request has been logged with the relevant team to assist you, and they will contact you directly to provide the necessary support. We appreciate your patience while this is being arranged and are committed to helping you as quickly as possible. U^
Best regards,
CJ
Cornelia J's updateReviewer Update
11 Mar 2026, 17:19I am still waiting for someone to contact me. I tried the app again this afternoon...NO GO...i hold on for 30 min no feedback to say agents busy nothing after I asked twice if there is any assistance. I am not a happy customer at all.
CJ
Cornelia J's update11 Mar 2026, 17:19
Reviewer Update
I am still waiting for someone to contact me. I tried the app again this afternoon...NO GO...i hold on for 30 min no feedback to say agents busy nothing after I asked twice if there is any assistance. I am not a happy customer at all.
Mweb's replyOfficial
12 Mar 2026, 10:13Morning Cornelia. We have logged an urgent follow-up with the teams who will be in touch with you as soon as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team
Best regards,
Mweb's reply12 Mar 2026, 10:13
Official
Morning Cornelia. We have logged an urgent follow-up with the teams who will be in touch with you as soon as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team
Best regards,
CJ
Cornelia J's updateReviewer Update
13 Mar 2026, 10:09Morning,
I think I really passed my patience with MWEB. Today is Friday. Im waiting since Wednesday to get assistance. NOBODY contacted me. I phoned yesterday(Thursday) spoke to a lady at sales and according to her she cannot assist because there is an open call logged and I have to wait 24 Hours. Is it this difficult to assist a client and to keep clients that is loyal to you for years. Your service is really pathetic if you can call it service.. I have to hold onto a line for ever and is wasting money and time. I tried phoning this morning and again have to hold the line for ever for 50minutes and started at caller nr 3. Eventually spoke to agent. No she cannot assist me I have to speak to another department and cannot downgrade????? Why on earth cannot I downgrade my package. If I cannot afford the current package then I think its time to move on to another service provider that can give better service and a cheaper package. PLEASE ASSIST
I think I really passed my patience with MWEB. Today is Friday. Im waiting since Wednesday to get assistance. NOBODY contacted me. I phoned yesterday(Thursday) spoke to a lady at sales and according to her she cannot assist because there is an open call logged and I have to wait 24 Hours. Is it this difficult to assist a client and to keep clients that is loyal to you for years. Your service is really pathetic if you can call it service.. I have to hold onto a line for ever and is wasting money and time. I tried phoning this morning and again have to hold the line for ever for 50minutes and started at caller nr 3. Eventually spoke to agent. No she cannot assist me I have to speak to another department and cannot downgrade????? Why on earth cannot I downgrade my package. If I cannot afford the current package then I think its time to move on to another service provider that can give better service and a cheaper package. PLEASE ASSIST
CJ
Cornelia J's update13 Mar 2026, 10:09
Reviewer Update
Morning,
I think I really passed my patience with MWEB. Today is Friday. Im waiting since Wednesday to get assistance. NOBODY contacted me. I phoned yesterday(Thursday) spoke to a lady at sales and according to her she cannot assist because there is an open call logged and I have to wait 24 Hours. Is it this difficult to assist a client and to keep clients that is loyal to you for years. Your service is really pathetic if you can call it service.. I have to hold onto a line for ever and is wasting money and time. I tried phoning this morning and again have to hold the line for ever for 50minutes and started at caller nr 3. Eventually spoke to agent. No she cannot assist me I have to speak to another department and cannot downgrade????? Why on earth cannot I downgrade my package. If I cannot afford the current package then I think its time to move on to another service provider that can give better service and a cheaper package. PLEASE ASSIST
I think I really passed my patience with MWEB. Today is Friday. Im waiting since Wednesday to get assistance. NOBODY contacted me. I phoned yesterday(Thursday) spoke to a lady at sales and according to her she cannot assist because there is an open call logged and I have to wait 24 Hours. Is it this difficult to assist a client and to keep clients that is loyal to you for years. Your service is really pathetic if you can call it service.. I have to hold onto a line for ever and is wasting money and time. I tried phoning this morning and again have to hold the line for ever for 50minutes and started at caller nr 3. Eventually spoke to agent. No she cannot assist me I have to speak to another department and cannot downgrade????? Why on earth cannot I downgrade my package. If I cannot afford the current package then I think its time to move on to another service provider that can give better service and a cheaper package. PLEASE ASSIST
Mweb's replyOfficial
13 Mar 2026, 10:26Hi Cornelia, thank you for sharing your experience. We understand how frustrating it must be to wait so long for assistance, especially when you’ve been a loyal client for years.We’ve sent an escalation to our retentions team to prioritise your request to downgrade your package. The team will review your account and reach out to guide you through the process as quickly as possible.We appreciate your patience while this is being handled and will ensure you’re updated on the next steps.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply13 Mar 2026, 10:26
Official
Hi Cornelia, thank you for sharing your experience. We understand how frustrating it must be to wait so long for assistance, especially when you’ve been a loyal client for years.We’ve sent an escalation to our retentions team to prioritise your request to downgrade your package. The team will review your account and reach out to guide you through the process as quickly as possible.We appreciate your patience while this is being handled and will ensure you’re updated on the next steps.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
CJ
Cornelia J's updateReviewer Update
16 Mar 2026, 09:59Absolute PATHETIC !!!! I now waiting for 5 days to be assisted. Not on the phone with consultants or on this platform. When I phone I get put through from one person to another, wasting my airtime and data and time. If you cannot assist me please let me know and I will look for another service provider that will happily assist me and get new customers.
CJ
Cornelia J's update16 Mar 2026, 09:59
Reviewer Update
Absolute PATHETIC !!!! I now waiting for 5 days to be assisted. Not on the phone with consultants or on this platform. When I phone I get put through from one person to another, wasting my airtime and data and time. If you cannot assist me please let me know and I will look for another service provider that will happily assist me and get new customers.
Mweb's replyOfficial
16 Mar 2026, 10:25Morning Cornelia. We completely understand your frustration and appreciate you sharing your experience. As a follow-up, we have reached out to the Retentions team assigned to your package change request.
They are actively working on your profile and will email you with an update on the actions taken to address your concerns and resolve your query as soon as possible.
Kind regards,
The Mweb Team
They are actively working on your profile and will email you with an update on the actions taken to address your concerns and resolve your query as soon as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply16 Mar 2026, 10:25
Official
Morning Cornelia. We completely understand your frustration and appreciate you sharing your experience. As a follow-up, we have reached out to the Retentions team assigned to your package change request.
They are actively working on your profile and will email you with an update on the actions taken to address your concerns and resolve your query as soon as possible.
Kind regards,
The Mweb Team
They are actively working on your profile and will email you with an update on the actions taken to address your concerns and resolve your query as soon as possible.
Kind regards,
The Mweb Team
Best regards,
CJ
Cornelia J's updateReviewer Update
18 Mar 2026, 14:50And so Im waiting for assistance. Today is 18 March and NOBODY PUT IN ANY EFFORT TO PHONE,EMAIL ETC. Is there anybody that will try and assist. I do not have the airtime to hold on for 2 hours. You wasting my time and money . I think I will now put on social media as well that people can so how *********** you are. I will certainly not recommend you as a service provider. My rating for your service will be minus 10
CJ
Cornelia J's update18 Mar 2026, 14:50
Reviewer Update
And so Im waiting for assistance. Today is 18 March and NOBODY PUT IN ANY EFFORT TO PHONE,EMAIL ETC. Is there anybody that will try and assist. I do not have the airtime to hold on for 2 hours. You wasting my time and money . I think I will now put on social media as well that people can so how *********** you are. I will certainly not recommend you as a service provider. My rating for your service will be minus 10
Mweb's replyOfficial
18 Mar 2026, 15:20 Hello Cornelia. Thank you for sharing your feedback. We completely understand how frustrating this has been, especially having to wait without updates, and we want to assure you that your concerns are being taken seriously.
Our teams are actively working on your profile and will email you with the next steps as soon as possible. We appreciate your patience while this is being handled, and we’re committed to keeping you informed every step of the way to ensure your service is restored efficiently.
If you’d like, you can also continue the conversation with us via private message for any immediate questions or updates, and we’ll make sure you’re supported promptly without needing to stay on hold.
Kind regards,
The Mweb Team
Our teams are actively working on your profile and will email you with the next steps as soon as possible. We appreciate your patience while this is being handled, and we’re committed to keeping you informed every step of the way to ensure your service is restored efficiently.
If you’d like, you can also continue the conversation with us via private message for any immediate questions or updates, and we’ll make sure you’re supported promptly without needing to stay on hold.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply18 Mar 2026, 15:20
Official
Hello Cornelia. Thank you for sharing your feedback. We completely understand how frustrating this has been, especially having to wait without updates, and we want to assure you that your concerns are being taken seriously.
Our teams are actively working on your profile and will email you with the next steps as soon as possible. We appreciate your patience while this is being handled, and we’re committed to keeping you informed every step of the way to ensure your service is restored efficiently.
If you’d like, you can also continue the conversation with us via private message for any immediate questions or updates, and we’ll make sure you’re supported promptly without needing to stay on hold.
Kind regards,
The Mweb Team
Our teams are actively working on your profile and will email you with the next steps as soon as possible. We appreciate your patience while this is being handled, and we’re committed to keeping you informed every step of the way to ensure your service is restored efficiently.
If you’d like, you can also continue the conversation with us via private message for any immediate questions or updates, and we’ll make sure you’re supported promptly without needing to stay on hold.
Kind regards,
The Mweb Team
Best regards,
CJ
Cornelia J's updateReviewer Update
18 Mar 2026, 15:28Biggest lot of ****. working on my profile for solid 6 working days just to change my package to a lower one. What an joke. It will not take longer than an hour to do it. But I will keep on put messages on hellopeter that people can see what service you get from MWEB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I just want to change from a 50/25 mbps line toa 30/30 mbps line. THAT IS ALL I WANT TO DO!!!!!!!!!!!!!!!!!!!!! This is not rocket science to assist with this
I just want to change from a 50/25 mbps line toa 30/30 mbps line. THAT IS ALL I WANT TO DO!!!!!!!!!!!!!!!!!!!!! This is not rocket science to assist with this
CJ
Cornelia J's update18 Mar 2026, 15:28
Reviewer Update
Biggest lot of ****. working on my profile for solid 6 working days just to change my package to a lower one. What an joke. It will not take longer than an hour to do it. But I will keep on put messages on hellopeter that people can see what service you get from MWEB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I just want to change from a 50/25 mbps line toa 30/30 mbps line. THAT IS ALL I WANT TO DO!!!!!!!!!!!!!!!!!!!!! This is not rocket science to assist with this
I just want to change from a 50/25 mbps line toa 30/30 mbps line. THAT IS ALL I WANT TO DO!!!!!!!!!!!!!!!!!!!!! This is not rocket science to assist with this
Mweb's replyOfficial
18 Mar 2026, 15:36 Hello Cornelia. Thank you for sharing your feedback. We completely understand how frustrating this has been, especially having to wait without updates, and we want to assure you that your concerns are being taken seriously.
Our teams are actively working on your profile and will email you with the next steps as soon as possible. We appreciate your patience while this is being handled, and we’re committed to keeping you informed every step of the way to ensure your service is restored efficiently.
If you’d like, you can also continue the conversation with us via private message for any immediate questions or updates, and we’ll make sure you’re supported promptly without needing to stay on hold.
Kind regards,
The Mweb Team
Our teams are actively working on your profile and will email you with the next steps as soon as possible. We appreciate your patience while this is being handled, and we’re committed to keeping you informed every step of the way to ensure your service is restored efficiently.
If you’d like, you can also continue the conversation with us via private message for any immediate questions or updates, and we’ll make sure you’re supported promptly without needing to stay on hold.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply18 Mar 2026, 15:36
Official
Hello Cornelia. Thank you for sharing your feedback. We completely understand how frustrating this has been, especially having to wait without updates, and we want to assure you that your concerns are being taken seriously.
Our teams are actively working on your profile and will email you with the next steps as soon as possible. We appreciate your patience while this is being handled, and we’re committed to keeping you informed every step of the way to ensure your service is restored efficiently.
If you’d like, you can also continue the conversation with us via private message for any immediate questions or updates, and we’ll make sure you’re supported promptly without needing to stay on hold.
Kind regards,
The Mweb Team
Our teams are actively working on your profile and will email you with the next steps as soon as possible. We appreciate your patience while this is being handled, and we’re committed to keeping you informed every step of the way to ensure your service is restored efficiently.
If you’d like, you can also continue the conversation with us via private message for any immediate questions or updates, and we’ll make sure you’re supported promptly without needing to stay on hold.
Kind regards,
The Mweb Team
Best regards,
CJ
Cornelia J's updateReviewer Update
18 Mar 2026, 15:40STOP REPEATING YOURSELF AND START TO BE PRO-ACTIVE, YOU CANNOT WORK ON A PROFILE FOR 6+ DAYS TO CHANGE A PACKAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IF YOU ASSISTED ME FROM DAY 1 ON THE PHONE THEN THIS WAS NOT AN ISSUE BUT I GOT SEND FROM PILLAR TO POST AND NOBODY TRY TO ASSIST
CJ
Cornelia J's update18 Mar 2026, 15:40
Reviewer Update
STOP REPEATING YOURSELF AND START TO BE PRO-ACTIVE, YOU CANNOT WORK ON A PROFILE FOR 6+ DAYS TO CHANGE A PACKAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IF YOU ASSISTED ME FROM DAY 1 ON THE PHONE THEN THIS WAS NOT AN ISSUE BUT I GOT SEND FROM PILLAR TO POST AND NOBODY TRY TO ASSIST
Mweb's replyOfficial
18 Mar 2026, 15:42Hello Cornelia.
It’s completely understandable how frustrating and exhausting this has been, especially after waiting so long for what should have been a quick and straightforward change. Having to keep following up without seeing clear progress can be incredibly discouraging, and this experience is far from the standard that should be delivered.
Please be assured that the profile is actively being worked on, and the team handling the request is continuing to prioritise getting this resolved. An update will be sent via email soon to confirm progress and advise on the next steps.
Should anything further be needed in the meantime, a direct message can be sent so this can be followed up without delay.
Kind regards,
Mweb Team
It’s completely understandable how frustrating and exhausting this has been, especially after waiting so long for what should have been a quick and straightforward change. Having to keep following up without seeing clear progress can be incredibly discouraging, and this experience is far from the standard that should be delivered.
Please be assured that the profile is actively being worked on, and the team handling the request is continuing to prioritise getting this resolved. An update will be sent via email soon to confirm progress and advise on the next steps.
Should anything further be needed in the meantime, a direct message can be sent so this can be followed up without delay.
Kind regards,
Mweb Team
Best regards,
Mweb's reply18 Mar 2026, 15:42
Official
Hello Cornelia.
It’s completely understandable how frustrating and exhausting this has been, especially after waiting so long for what should have been a quick and straightforward change. Having to keep following up without seeing clear progress can be incredibly discouraging, and this experience is far from the standard that should be delivered.
Please be assured that the profile is actively being worked on, and the team handling the request is continuing to prioritise getting this resolved. An update will be sent via email soon to confirm progress and advise on the next steps.
Should anything further be needed in the meantime, a direct message can be sent so this can be followed up without delay.
Kind regards,
Mweb Team
It’s completely understandable how frustrating and exhausting this has been, especially after waiting so long for what should have been a quick and straightforward change. Having to keep following up without seeing clear progress can be incredibly discouraging, and this experience is far from the standard that should be delivered.
Please be assured that the profile is actively being worked on, and the team handling the request is continuing to prioritise getting this resolved. An update will be sent via email soon to confirm progress and advise on the next steps.
Should anything further be needed in the meantime, a direct message can be sent so this can be followed up without delay.
Kind regards,
Mweb Team
Best regards,