Nearly a Month & a Half without Proper internet with Mweb

I currently have Uncapped ADSL and Line rental through Mweb. I usually never have a problem with Mweb’s service. Internet connection problems usually get resolved fast, but lately it has been an extreme struggle, even to get a technician out to have a look at our physical line. They rely more on automated systems instead of listening to their clients and the issues they are experiencing on their side. I have been sitting with an internet connection that keeps connecting and disconnecting. It goes for days, if not weeks without a connection. I have called Mweb Technical Support quite a few times and it's always the same steps and procedure with no one following up. A few days later I will get a sms that my fault is resolved, but still I have no internet connection and again no one has followed up with me to see if my problem is resolved. When I call back they open a new ticket, instead of escalating the old fault. In the meantime Mweb says it’s Telkom and Telkom says it is Mweb, and I sit with bills on both sides that I have to pay for a product I have no access to. Also, I am not a technician and it might be some small technical fault, but Mweb technical support are supposed to be the experts and offer service in this matter. Yet, both accounts and technical support will treat you as if you are ***********. I know they are only doing their jobs, but they do not have to be so rude. I pay Mweb for my line rental, therefore it is up to them to sort it out with Telkom and make sure it is working. Why offer the service in the first place if you do not have the support for it? I am a very unhappy client, having called numerous times in the past month and a half for my problem to be resolved, and refuse to pay for a service I have not been able to use.