****ndous Service

<p>I logged a complaint a week ago about a faulty line and faulty router. The Tech Support Agent admitted the router was faulty as another router was working although only at 1mbps instead of 4mbps that we pay for. He then logged a call for the faulty line as well as the router. Promised updates would be communicated to us and Telkom would take 7 DAYS to resolve the line issue as this was their turn around time. I had to phone 5 days later to get an update and was told it would be escalated, both the line and the router that needed to be replaced. I again had to phone 2 days later to find out what was going on, only to find that the router had never been logged properly and now all of a sudden Telkom's turn around was 7-10 WORKING DAYS. Three different stories by three different Tech Support Agetns?!!! After speaking to Sonja Bartlet the Supervisor in the Technical Support Call Centre I at least got a commitment to have a new router delivered today, but no commitment as to the time the courier will be here. She then phoned me this morning to confirm that they will arrive between 10:30 and 12:00. I had to leave home for an errand but made sure to be home again at the discussed time. Got a phone call 10:10 that the courier was at my gate. I indicated that I wasn't home and that they were early. Then they wanted to only deliver tomorrow or sometime over the weekend. I had said that it wasn't acceptable. Then they indicated they will be here at 12:00. It's now 12:47, after a phone call from Mweb hardware Department to enquire if I have received the new router, I again need to wait as the courier will only now be here at 13:00?! Absolute shocking service!!!!!! This is exactly why I had asked for an exact time as to not be inconvenienced to wait home the whole day, but no. EMPTY PROMISES yet AGAIN!!!! Funny how when I had to pay for a new router is was delivered between 24-48 hours of ordering it, but now that it is faulty and they need to fork out the money to replace it I am waiting longer than a wee****!</p>