My WIFI connection Vumatel Un ***8

I am formally escalating my complaint regarding the suspension of my services and the unfair reconnection fee that has now been charged to my account.

In February, I informed your complaints department that I was experiencing severe financial hardship following the passing of my brother. I had to cover funeral expenses, which significantly affected my finances. I communicated clearly that I would not be able to afford the February debit order and requested understanding during that time. Despite this communication, the February debit order was processed. I had no option but to reverse the payment due to insufficient funds. My services were then suspended on 2 February.

I have now budgeted responsibly to settle my February usage (pro rata) and my March fees in full, as I indicated I would resume payments this month. However, instead of simply charging the outstanding monthly amounts, an additional reconnection fee of approximately R2,000 has been added, bringing the total deduction to around R3,900.

This is both unexpected and unreasonable for the following reasons:

I had formally notified you in advance of my financial hardship.

The suspension has not exceeded one full calendar month (2 February to 1 March).

I am willing and prepared to settle February and March fees as originally budgeted.

The reconnection fee was not clearly explained upfront nor agreed to.

Additionally, my attempt to resolve this via your WhatsApp escalation channel was unsuccessful, and I did not receive meaningful assistance.

I urgently require the following: Immediate review and reversal of the reconnection fee. A clear breakdown of all charges app**** to my account.

Immediate reactivation of my services upon payment of the legitimate outstanding monthly fees (February and March).

I am acting in good faith and have made every effort to communicate transparently. I expect the same fairness and professionalism in return. Please treat this as urgent. I require resolution and reactivation as soon as possible.