My patience is thinning

It seems that somewhere between MWEB and Telkom, no one is prepared to actually do something about my problem. I only receive SMS' stating that a technician has been allocated to my problem, but no one actually does anything about it.

Like I said on Facebook, the level of service delivery of the last two weeks is shocking. Yesterday I spent 10 minutes on the phone before I was helped, and today 15 minutes. Also, I got no response on my Hello Peter complaint of yesterday.

Today, the technician asked that I check the connection on my side after a rest was done, and I told her that it is at "1.4, but at least it is something" and I was shocked that the technician proceeded as if this was fine. Normally I would get a shocked response or even sympathy.

I will proceed to phone the call centre each day because I need my internet, but I will only do it for so long before I will no other choice but to cancel. I already made a call to the retentions department to find out what the implications of a cancellation are, so it's in your hands to keep me as a customer.