ZM
Zodwa M
1 reviews | Active since May 2026
21 May 2026, 09:29
My order was cancelled by them and i was requested to pay 450 for reactivation and i did that was on the 30th of April till todate my service are not restored
My order was cancelled by them and i was requested to pay 450 for reactivation and i did that was on the 30th of April till todate my service are not restored . I ended up cancelling the service and now i struglling with refund as well
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Replies (1)
Mweb's replyOfficial
21 May 2026, 10:08 Hello Zodwa
We understand how frustrating this situation has been, especially after making a reactivation payment and still not having your service restored, followed by challenges with the refund process. This is certainly not the experience we aim to deliver.
We can confirm that our Vumatel activation team connected with you via chat earlier this morning to address your concerns and assist further under ***. Your case remains in focus, and we are continuing to work towards a clear resolution.
We would like to ensure your refund is processed correctly and without further delay.
Your feedback is important to us, and we are committed to seeing this through to resolution.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply21 May 2026, 10:08
Official
Hello Zodwa
We understand how frustrating this situation has been, especially after making a reactivation payment and still not having your service restored, followed by challenges with the refund process. This is certainly not the experience we aim to deliver.
We can confirm that our Vumatel activation team connected with you via chat earlier this morning to address your concerns and assist further under ***. Your case remains in focus, and we are continuing to work towards a clear resolution.
We would like to ensure your refund is processed correctly and without further delay.
Your feedback is important to us, and we are committed to seeing this through to resolution.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team