My Mweb nightmare

Not sure if this is a once-off moment of incompetence by MWeb staff or generally their MO, I app**** for an LTE deal and got the router delivered on Tuesday 22 Jan 2019, promised it would activate in 24 hrs. 48hrs later-NOTHING. Called Technical support-they tell me my sim was cancelled, don't know why-they transfer me to sales.Sales tell me same thing, sim not active because someone cancelled it (whatever that means), and they don't know why. Solution-a new sim card for me has to be ordered but unfortunately can not be delivered by Friday 25 Jan 2019 (mind you this is Thursday 08:00 am), so I have to wait till "sometime EARLY NEXT WEEK". 24 hrs turning into 7 days-maybe months , who knows-still counting.Super ****ed off, weekend spoiled-business at halt.Thank you MWeb!!!!!!!!