My internet was down I called the help desk I was first in line for 24 minutes It seems they only started answering phone calls after 08h00 Once the call was answered the operator helped my quickly and ny problem was resolved While waiting for the call to

My internet was down I called the help desk I was first in line for 24 minutes It seems they only started answering phone calls after 08h00 Once the call was answered the operator helped my quickly and ny problem was resolved While waiting for the call to be answered I also used theblive chat feature on the app That was completely usseless, I waited 10-15 mins between responses for the assigned agent. Bottom line, once answered the help was great. But it was a significant problem to get people to answer the call