My horrible experiences with MWEB

Hi Mweb

My customer code is ********** 6 My ID number is ********** 185083 My email is **********

I am sending this email to say that I am very unhappy with the level of service I have recieved both from the support team and my internet connection. Every since I moved to The Terraces, Century City, I was forced to open an account with Mweb as it is the only fibre provider in my block. This is single handedly the worst decision I have ever made.

Firstly, my internet connection is unstable 98% of the time. I have a 10mbps fibre package which is MORE than enough for me, however I constantly have slow speeds, intermittent connection, high ping and latency. Just to say, I had a package with WebAfrica with the same speeds, and the connection was one thousand times better than the connection I have with Mweb. There is no excuse for this. I am on a fibre line, which I know exactly how it works with traffic. It is disgraceful that Im suffering with these problems with my connection, and something has to be done immediately.

Secondly, the level of service I have recieved has been pathetic. From cancelling my service for no reason, to completely ignoring my queries posted on my profile, the service department has failed me multiple times. How can your company function with such a dysfunctional method of solving simple problems? I am shocked that I am paying R500 a month for Fibre that perfoms worse than my previous ADSL connection.

I am writing this with hopes for a response from somebody well-established at Mweb, who can actually embrace my problems and provide me with a solution, otherwise I will be prematurely cancelling my service and will refuse to pay any additional charges for such.

Regards,

Conor Young **********