H
Hendrik
1 reviews | Active since Aug 2026
20 Aug 2026, 14:34
My fibre internet cable was severed by another subcontractor
My fibre internet cable was severed by another subcontractor. My call to MWEB was promptly processed by their automated reception system. After a brief wait the agent, Abubaker, quickly grasped my problem and logged the appropriate actions on his end. Vumatel called me about 15 minutes or so later and we were able to make suitable arrangements for thier technicians to come out and fix the issue within one calander day.
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Mweb's replyOfficial
20 Aug 2026, 14:50Hi Hendrik,
We’re delighted to hear that Abubaker was able to quickly understand the issue and get the necessary action logged. It’s great to know Vumatel followed up shortly afterwards and that the repair was arranged so promptly.Thank you for recognising Abubaker’s efficient assistance and for sharing such a detailed account of your experience. We’re glad to know your connection was on its way to being restored without unnecessary delays. 👏Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team
We’re delighted to hear that Abubaker was able to quickly understand the issue and get the necessary action logged. It’s great to know Vumatel followed up shortly afterwards and that the repair was arranged so promptly.Thank you for recognising Abubaker’s efficient assistance and for sharing such a detailed account of your experience. We’re glad to know your connection was on its way to being restored without unnecessary delays. 👏Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team
Mweb's reply20 Aug 2026, 14:50
Official
Hi Hendrik,
We’re delighted to hear that Abubaker was able to quickly understand the issue and get the necessary action logged. It’s great to know Vumatel followed up shortly afterwards and that the repair was arranged so promptly.Thank you for recognising Abubaker’s efficient assistance and for sharing such a detailed account of your experience. We’re glad to know your connection was on its way to being restored without unnecessary delays. 👏Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team
We’re delighted to hear that Abubaker was able to quickly understand the issue and get the necessary action logged. It’s great to know Vumatel followed up shortly afterwards and that the repair was arranged so promptly.Thank you for recognising Abubaker’s efficient assistance and for sharing such a detailed account of your experience. We’re glad to know your connection was on its way to being restored without unnecessary delays. 👏Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team