J
Jada
1 reviews | Active since Sept 2026
14 Sept 2026, 17:47
My experience with MWeb is absolutely **********
My experience with MWeb is absolutely **********. I was charged from the 05 September of 2026 even though I only got my router on the 07 September 2026. I'm writing this review on the 14 September 2026 and I still have no internet connection. To even being this to the attention of MWeb required long hours on hold and long waiting times, I personally feel MWeb is understaffed and their staff are not properly trained on their policies. Multiple tickets have been logged over the course of the weeks and committments were not being held on Mweb's side. I regret ever signing up with MWeb
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Mweb's replyOfficial
15 Sept 2026, 08:41Hello Jada,
We understand how frustrating and disappointing it must be to have your service activated but still be unable to use and enjoy it. Getting connected should be a smooth and straightforward experience, and this is certainly not the onboarding journey we want our customers to have. Having reviewed the matter, we can see that a fault has since been re-logged with the network provider for further investigation, and urgency has been requested. Our Faults Team is keeping a close eye on the matter and remains actively engaged with the network provider to ensure it receives the necessary attention and is progressed as quickly as possible. The team will continue providing updates as further feedback becomes available.
To ensure that nothing has been missed, we'd appreciate it if you could send us a private message confirming:
Kind regards,
Mweb Team
We understand how frustrating and disappointing it must be to have your service activated but still be unable to use and enjoy it. Getting connected should be a smooth and straightforward experience, and this is certainly not the onboarding journey we want our customers to have. Having reviewed the matter, we can see that a fault has since been re-logged with the network provider for further investigation, and urgency has been requested. Our Faults Team is keeping a close eye on the matter and remains actively engaged with the network provider to ensure it receives the necessary attention and is progressed as quickly as possible. The team will continue providing updates as further feedback becomes available.
To ensure that nothing has been missed, we'd appreciate it if you could send us a private message confirming:
- The B-number displayed on the Openserve ONT
- The serial number starting with ALCL
- Your full physical address
Kind regards,
Mweb Team
Mweb's reply15 Sept 2026, 08:41
Official
Hello Jada,
We understand how frustrating and disappointing it must be to have your service activated but still be unable to use and enjoy it. Getting connected should be a smooth and straightforward experience, and this is certainly not the onboarding journey we want our customers to have. Having reviewed the matter, we can see that a fault has since been re-logged with the network provider for further investigation, and urgency has been requested. Our Faults Team is keeping a close eye on the matter and remains actively engaged with the network provider to ensure it receives the necessary attention and is progressed as quickly as possible. The team will continue providing updates as further feedback becomes available.
To ensure that nothing has been missed, we'd appreciate it if you could send us a private message confirming:
Kind regards,
Mweb Team
We understand how frustrating and disappointing it must be to have your service activated but still be unable to use and enjoy it. Getting connected should be a smooth and straightforward experience, and this is certainly not the onboarding journey we want our customers to have. Having reviewed the matter, we can see that a fault has since been re-logged with the network provider for further investigation, and urgency has been requested. Our Faults Team is keeping a close eye on the matter and remains actively engaged with the network provider to ensure it receives the necessary attention and is progressed as quickly as possible. The team will continue providing updates as further feedback becomes available.
To ensure that nothing has been missed, we'd appreciate it if you could send us a private message confirming:
- The B-number displayed on the Openserve ONT
- The serial number starting with ALCL
- Your full physical address
Kind regards,
Mweb Team