My expectations were too high....

So, I've been a happy MWEB client for more than 2 years. On 02/01/2024 I contacted their sales department to request my fibre line be upgraded from a 75/75 line to a 850/850 line. The consultant was very helpful and completed my request. Thereafter he confirmed my address for the delivery of a new router as he explained that the old one would not handle the higher bandwidth. I did not bother to follow up every 2nd day as the consultant informed me that the router would only arrive the following week and the effective date for the line speed upgrade was only on 01/02/2024 as I have already paid for January 2024. Along comes the 15th of January when I normally receive my MWEB statement. To my surprise, my amount payable has not changed? Once again on the phone..... Get hold of MWEB just to be told that they do not offer a 850/850 line with the FNO (Fibre Network Operator) that I use and that the maximum speed they can offer is 300/300. I have friends in the same town that have a 850 line with MWEB with the same FNO.... So yeah.... BS excuse!

They refused to offer me anything higher than a 300/300 line and blamed it on the FNO not giving them the ability to offer anything higher. What a bunch of liers!!! Guess what.... I cancelled my service with them instead as they clearly did not even try to retain me. Obviously I am just a drop in their multi million bucket.... True arrogance...

Was truly expecting more from such a big company.... Perhaps the "merger" has got them by the b@#&$......