My disappointment and dissatisfaction with MWeb and Vumatel

I placed a WiFi/fiber order with MWeb and Vumatel on the 10/06/19 and since then I have been waiting and I keep on calling. It was only on my last call were an agent really escalated my case. I confirmed this through an sms I received confirming my escalated order and that was on the 05/07/19. However, that did not assist too.

I tweeted them @MWEBTweets on the 10/07/19, stressing out my dissatisfaction and disappointment:

“@MWEBTweets I have placed my fiber order on the 10/06/19 and since then I have been waiting and calling. The order was escalated and the 14 days TAT is over. Mweb and Vumatel are not reliable and don’t respect other people’s time.“

They responded immediately and promised to call me the day after. I felt at ease but did they call me? No!

On Saturday 13/07/2019, I had to go and pay my Dstv account.