My Costly Mistake = NO SYMPATHY

<p>An WMeb router @R79 pm was my deal - We sold our house - moved - then had no landline and I omitted to cancel my subscription. 18 months later I wake up - acknowledge is my fault that I had not cancelled with Mweb and contact them for a possible compromise/refund/credit.</p> <p>Early Sept 16 -First call to Savelle is referred to Manager. No feedback. Second call a week later to Pamela- feedback promised - Still No feedback .A third call the next week to Jandre - after explaining the whole problem yet again the call is put on hold - and after 15 minutes the call gets bumped through to a client survey !! . Phoned again and found Pamela - repeat the process - she goes off to whoever and finally comes back with - sorry for you. No Credit - thats our policy - so lump it. The best part is that I have to give them another months notice to cancel the subscription for a servive that has been dormant for 18 months - at NO COST to Mweb at all. Not even an invoice - just a debit on my bank statement.</p>