rR
ralph R
1 reviews | Active since Nov 2017
27 Nov 2017, 13:51
my adsl order
Twice now I have app**** for an increase in my ADSL speed. each time when I call mweb I am told no problem I can upgrade to 20 meg line so I place my order after they have checked that I can get 20 meg speed at my address. on both occasions I simply get an sms 10 working days later that sorry we are too far from the exchange so open serve have cancelled my order. no explanation such as if I apply for a 20 meg I will only get 10 or if I apply for 10 I will only get five. let me decide, not you. surely if I have a 4 meg which I have and only get 2 meg then on a 20 meg I should get 10. hopeless company. as soon as fibre comes to my street, goodbye mweb.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
04 Dec 2017, 13:27Good Day ralph.remane,
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
Telkom is declining the upgrade request to 20Mbps and stating that the line has distance limitations.
We can try uploading a request to upgrade the line to 10Mbps and see if it is processed by Telkom.
Please bear with us, while we try and assist with your upgrade request.
kind regards
MWEB Client Services
Best regards,
Mweb's reply04 Dec 2017, 13:27
Official
Good Day ralph.remane,
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
Telkom is declining the upgrade request to 20Mbps and stating that the line has distance limitations.
We can try uploading a request to upgrade the line to 10Mbps and see if it is processed by Telkom.
Please bear with us, while we try and assist with your upgrade request.
kind regards
MWEB Client Services
Best regards,