My account is fully paid and we are experiencing problems with the wifi connection

Hi Joslin,  

Thank you for reaching out, and we understand how frustrating it is to experience connection issues when your account is fully paid and you’re expecting the service to work properly. 

Please note that this has now been escalated to our Fibre Activations team to assist with checking and activating the service correctly on the network side. They will investigate the current connection status and work on restoring the service as soon as possible. 

We appreciate your patience while this is being attended to. 

Kind regards,
The Mweb Team