1 reviews | Active since May 2014
MY 2MBPS LINE REALLY 2MBPS?
I signed up with Mweb in December 2015.<br> My most concerning question to Ghareeth in the sales dept., was do i get throttled and when. He answered \after 70gig". Why not mention 35gig in the first month?<br> To make matters worse even before being throttled trying to download a file no more than 8MB would either fail or take 20 minutes to download.<br> I have never achieved anything close to 1MBPS with my supposedly 2MBPS line.<br> I am stuck being throttled and the tecnical dept. can only investigate once i am unthrottled after switching off my router for 2 days.<br> My package of R349 UNCAPPED DATA + ADSL Line (no buffering) is currently allowing me less than 60kbps and online videos buffer every 2 seconds.<br> I would have been satisfied with no less than 250kbps after being throttled and as per MWEB's AUP but even that is not the case.<br> I am not a difficult person or customer but what i expected is way more than this and i received nothing less than a major dissappointment.<br> Everything that i have read in the forums is what i am EXPERIENCING RIGHT NOW.<br> I will stick to my 6 month contract and be the better part. Uphold my part of the deal but will definitely change my ISP after 6 months.<br> """
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
