Mwen - a modern type *****

So, when I signed up for Mweb fibre, it was advertised for R399.00 uncapped 10meg Fibre. Cool, sign up mid month (15/07/20), pro-rata billing for a half a month, cool, pay it, total was R529.00. Now, if you pay the additional half month that was required to bring it up to date for month end billing, surely then the following month should be billed at R399.00 not an consecutive R529.00?

Cant log s complaint to Mweb because I could have never accessed my online account.

Ok, in greater scheme of things, it's not that bad, it's only a little bit more. Then receive an email, 30/11/20, oh keeping in mind our line was actually only active since mid August with calling Mweb holding the line for 20 min a time for two weeks everyday straight. Not a free call centre.

So, 30/11/20, a mere 3 months after activation, email was sent, stating price increase effective in Jan 21. This is now after the advertised special price of R399.00, which we never received as we were paying R529.00 to be increased, not as per email, in Jan 21, no-no, end of Nov, statement R629.00.

By this time, i still could not access my online account. With little to non assistance from Mweb as I am not prepared billing charges from my network again contscting them, got hold of them via FB just to receive a non-replyable email.

Now, this is two months prior as what their email stated. Still pay, still struggeling to get assisted to log on to Mweb account (still cant). Then i see they advertise a special of R599.00 for the same line I signed up for 3 months ago, but I'm paying R649.00 already from the starting amount of R399.00.

Needless to say, I felt they where in breach of contract, with little to no integrity. So, yes, I have 2 months arears, plus a billed month after the line was cut, with cancellation charges I never agreed to.

So, why cant they pick up their phone to call? Why can they only send non-reply emails? Why cant i still not access my online account.

I feel so ****** and cheated by this company. The amount of money I paid additional because of the reliance I have for internet at home. They should be ashame of still advertising specials like that but blatantly bill people over the amount as they deem fit. *****s come in many various ways. Mweb is one of them, it is appauling.