Mwed's service is too shocking for words......

How is it possible for a company to still be in business in South Africa, offering this shocking level of service??? I cancelled an ADSL product with them, as they had oversold what they could provide, reliably and interacting with their customer service was a nightmare. I purchased a new router, thinking that was the problem, but the real problem was Mweb's lack of understanding of what they could supply. I then purchased an LTE product from them and the service went down for 5 days, while that's how long it took them to figure out that the cap was reached, despite numerous calls to their customer care, during those 5 days, to try and solve the problem. I then try to cancel the product and they want to charge a penalty. How can you charge a penalty when the customer is cancelling because you are unable to offer a relaible service. ****************!!!