MWEB......Worst service

Wow..... don't dare try and get a line manager online- still with your phone bill running up I am writing to express my deep frustration regarding the ongoing issues I have faced with your service. Despite making 16 calls, I am still without an internet connection, which is incredibly upsetting, especially considering that my bill is already over R600. Each call has resulted in an average wait time of 20 minutes, only to have no one pick up. Additionally, I made a PayFast payment, which was processed 24 hours later, but I have yet to receive any confirmation or assistance regarding my connection issues.— feeling angry. I was advised to send proof of payment to ***, but I have received no feedback. Now i must email *** literally four hours later. This lack of response is not only inconvenient but has resulted in significant loss of productivity and money on my end. The repeated messages I hear while on hold are becoming unbearable, and it’s clear that your customer service agents are not adequately addressing my concerns. At this point, I am seriously considering canceling my service and switching to a more reliable provider. Actually please share cancellation process on this post as well so that South Africans can just know how long it will take when they're unhappy with your service As I await.............. oh and check the no response on facebook from them too https://www.facebook.com/MWEB/mentions