MWEB/VUMATEL MESS UP WITH PAYMENTS - SERVICE SUSPENDED YET MONEY PAID

WHAT PATHETIC SERVICE!!!!!!!!!!!!!!

Capitec was down yesterday (26.09.2023) and yet no communication was sent out to their customers. I am one of their customers and am having an appalling experience trying to fix the mess they caused, but nobody wants to help and take accountability.

We are left with money that ran off our account and showing uncleared on our bank statement, yet the funds are out of our account. The service provider - MWEB/Vumatel is saying "Sorry, we did not get the payment".

This, after holding for over 30 minutes on the line to MWEB, the agent Majdie advised to speak to their accounts department, but he cannot see the payment and can retry to do it again. REALLY???!!! And have more money deducted from our account? No thanks

I then call Capitec, and the agent Miekaeel said that the funds were deducted and he can see it is unprocessed, but we must call MWEB to give 'authorisation' to release or reverse the funds. Then waited for another almost 20 minutes to speak to Val at Mweb accounts. "Nope, she does not see the payment and cannot help". I must call Capitec as the problem and outage was on their side. Otherwise, I must call Payfast who does the payment for Vumatel/MWEB.

WHAT THE ****** HELL MAN!!!!!! I AM A CAPITEC CUSTOMER!!!! I AM AN MWEB CUSTOMER!!!! THIS IS DUE TO A FLIPPEN ERROR BY CAPITEC (WHO BTW HAD AN OUTAGE) OR MWEB. I don't know, but now I am being disadvantaged and inconvenienced due to no fault or error on my part.

THEY BEAUTY OF IT ALL IS THAT MY ****** FIBRE CONNECTION IS NOW SUSPENDED AND OFFLINE AND NOBODY WANTS TO HELP AND TAKE OWNERSHIP OR ACCOUNTABILITY....!!!!!!!!

I am not a payfast customer, but then called PayFast as per instruction from Val at MWEB. I the customer must spend hours holding on the line to everyone, waste my time and money making calls (and time is money), Just for Payfast to tell me "No, MWEB is the Merchant" Capitec paid them, they must give instruction and authorisation for the reversal of the funds.

Benassi at Payfast put me on a long hold and said to call MWEB again when he returned onto the call. He said the bank released the funds. Just to find out that it is not the case and he probably just said that to get rid of me on the phone. All these calls are recorded. I have names and numbers I called.

CAN SOMEONE JUST ****IN SORT THIS OUT???????????!!!!!!!!!!!!!!!!!!!!!!!