Mwebsupport

Good day,

I have a serious issue with Mweb. Apparently Mweb has one of the worst support systems ever ! I am hard of hearing and can't follow a telephone conversation well. So I have been trying to get some help via email but alas no email addresses . there is one email address for complaints but numerous emails to this number did not help in the least. There also is a query button on the website but letters to this number are being ignored. One of my problems is that I subscribed to a Voip monthly contract at R99 pm. I did receive sms's from Mweb with usernames and passwords. but that apparently was wrong and I could not activate or make any use of the program. I wrote to complaints telling them of the problem and that I cancelled the program forthwith. Mweb confirmed cancellation but mentioned that I have to give one months notice. I immediately send them an email not to deduct any money as this product has never been activated nor was it used in any way ! Notwithstanding my request mweb deducted nearly two months premium R 196.61 I can't get get any response from Mweb but would request a refund of the money. Hopefully they will respond to this letter ? Kind regards, Chistiaan Mauritz van den Heever ID: ***