SJ
Sylvester J
1 reviews | Active since Jan 2015
21 May 2026, 11:19
Mweb.....spinning a web of LIES
To all potential customers of Mweb.... I have been trying for months now, to resolve the issue of emails quarantined by Mweb server which has seriously affected my business, for obvious reasons. Off recent, I have been communicating with Mweb via Hello Peter...with most of the conversation being private. They have made promises on a daily basis that someone from support would assist me directly, since I have tried for days to contact support, unsuccessfully. Today is the last straw.... Should I not resolve my issue by TODAY, I am making it publicly known that I am going to persue this matter with either ICASA, National Consumer Commission or ISPA Consumer Support. This is NOT an idle threat....I have got all the correspondence via Hello Peter as proof.
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Replies (2)0
Replies (2)
Mweb's replyOfficial
21 May 2026, 11:27Hello Sylvester We understand the seriousness of this situation, especially with the impact it’s having on your business. Ongoing issues with quarantined emails and delays in receiving consistent support are understandably frustrating.We want to ensure this is properly prioritised and resolved without further delay. Please share the registered email address linked to your account via private message so we may securely access your profile and assist you directly.Our team will take a closer look and work with you to restore normal email functionality as quickly as possible. Your feedback is important, and we are committed to getting this resolved with the urgency it deserves.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply21 May 2026, 11:27
Official
Hello Sylvester We understand the seriousness of this situation, especially with the impact it’s having on your business. Ongoing issues with quarantined emails and delays in receiving consistent support are understandably frustrating.We want to ensure this is properly prioritised and resolved without further delay. Please share the registered email address linked to your account via private message so we may securely access your profile and assist you directly.Our team will take a closer look and work with you to restore normal email functionality as quickly as possible. Your feedback is important, and we are committed to getting this resolved with the urgency it deserves.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
21 May 2026, 11:28Hi Sylvester, Thank you for sharing your feedback, and we’re truly sorry to hear about the ongoing frustration and the impact this has had on your business, especially regarding your email delivery and quarantine concerns. We’ve attempted to locate your account using the details provided in your review, however we are currently unable to match it to an active Mweb account. To assist you properly and review what is happening with your email issue, please DM us your Mweb account details and the affected email address/domain. Once received, we can investigate the quarantine behaviour, check the current mail filtering settings, and provide you with an accurate update on your case. We do want to get this resolved for you as quickly as possible once we’re able to locate your account. Kind regards,
Mweb Team
Mweb Team
Mweb's reply21 May 2026, 11:28
Official
Hi Sylvester, Thank you for sharing your feedback, and we’re truly sorry to hear about the ongoing frustration and the impact this has had on your business, especially regarding your email delivery and quarantine concerns. We’ve attempted to locate your account using the details provided in your review, however we are currently unable to match it to an active Mweb account. To assist you properly and review what is happening with your email issue, please DM us your Mweb account details and the affected email address/domain. Once received, we can investigate the quarantine behaviour, check the current mail filtering settings, and provide you with an accurate update on your case. We do want to get this resolved for you as quickly as possible once we’re able to locate your account. Kind regards,
Mweb Team
Mweb Team