Mweb's very own rude agent by the name of Jeandre Kapp that lacks emotional intelligence and fails to displays empathy towards a customer's frustration.

My worst customer experience EVER by a very rude call centre agent with a condesending tone and yet arrogant by the name of Jeandre Kapp, this is a requested from an unhappy customer to the Q.A team in his department or his team leader Nikki Fisher to listen to the call and give him some coaching on his mannerism on calls. He has no emotional intelligence, shows no empathy and thinks he can talk to customer's how he pleases. His risk to the team to the department having someone like that on the floor. I expect Q.A or Nikki Fisher to listen to that call and get that agent to sincerely apologize for his absurd behavior.