Mweb's unacceptable service

I communicated to Mweb on the 21st of June 2021 that we will be moving house and that we need to move the internet. Today we are in our new house and surprise surprise no internet. I was on hold of 35 min this morning transferred to the incorrect departments a few times, just to be told that the only thing they can do is escalate the problem and it will take between 48 hours and 72 hours to come back with an answer. Not solve the problem, which it seems they don't know what the problem is, only come back with an answer. In the mean time we are working from home, so I need to use my phone as a hotspot just to get my work done and I don't see Mweb offering to pay for the extremely high data cost. Our internet was working at the new house for 2 days. I don't understand why for 2 days now we are without internet and Mweb cant seem to come up with a solution. This is unacceptable from an internet company in today's times. I did everything they asked of me before our move and still our internet is not working.