Mwebs *****ulent installation and billing

I logged an online enquiry with Mweb fir fibre I stay at my mums home in Ballito. At the end of 2022. Mweb contacted me in January, February and March regarding the installation. I confirmed on all calls received from Mweb that I was no longer interested in the installation and they can cancel the request. I was shocked to notice that my bank account was debited twice in March for a pro rata premium and a monthly subscription and was debited in April as well. I called Mweb several times and explained to the consultants that I did not request the contract and installation and it was just an enquiry. All consultants that handled the query refused to accept that it was a query and did not assist to locate the information. I sent emails to the customer service centre and received no response. Furthermore, no installation was done at my mums home. It is unacceptable that a service provider will charge for no service provided, and without any consent to debit my bank account. Mweb is being dishonest and refuses to accept their wrong doing and correct their *****ulent actions. I require them to cancel this contract immediately and refund me al funds debited to my account.