MWEB's Terrible service

We put in a moving request mid April. Their consultant told us what to do then when we did it, we waited two.. almost 3 weeks for someone to contact us. No one did. The end of April, they cut our internet due to the moving request which we still were not contacted about then when we contacted them they told us that the request we put in (Their consultant told us to do) was wrong. We sat without internet for almost two weeks and we work from home after getting upset and wanting to cancel everything they then wanted to try and sort it out. Why only after we get upset and want to cancel???? Why does it have to get to that point? So after having no internet for two weeks the slap us with a bill of R1100.00 for canceling when we had a very valid reason to do so. No internet!!! No Communication Regarding the moving request!!! But a lovely bill for **** service. We moved over to Afrihost and they sorted it out in less than a week. Will never recommend MWEB to anyone or use them again in future.