Mwebs SMS messages are a waste of time

I manage 10 Company's Mweb accounts and I regularly get a message saying (verbatim) "Hi Mwebber, we've detected a problem with Telkom services in your area, connectivity may be affected. We'll let you know once fixed. Logged on 20 Nov 22:06"

My Question to you Mweb is " What Area of Telkom are you referring to, What Mweb Client? What Mweb account Number?, What Telkom Exchange or telephone number?" GIVE US A CLUE WILL YOU!!

Get your Programmers into the the new Millennium and put some effort into this stupid useless message which could be rectified by anyone with the most basic programming experience.

I have to hunt around and find out which server is affected and won't be sending backups during the night and investigate further. In this day and age this type of message is 1980's Programming if you can't reference some Variables into the message don't bother sending them. Pathetic Mweb. It makes you look stupid.

My Question to Mweb which you can't get answer for or speak to anyone in management as they duck the issue and say "sorry we can't put you through to management, we'll put you through to tech support". You hold for ever as no-one wants to take responsibility. You can't get to anyone in management or even a supervisor.