BM
Bernadette M
1 reviews | Active since Jun 2018
07 Jun 2018, 13:05
Mweb's Shocking Service
Mweb's service is utterly shocking. I work from home & rely on internet for my livelihood. I have called in month in & month out complaining about my connection dropping, intermittent connection or no internet at all. I have spoken to many managers who put me on hold, don't return or promise to get back & never do. They then send messages saying my issue has been resolved. My problem persists without results month after month. But they are only too happy to take money for a service they don't supply. Bad service personified!!!
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Replies (3)
Mweb's replyOfficial
07 Jun 2018, 14:18Good day Bernadette
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
This has been escalated to Telkom to investigate, our 3rd party team will keep in contact with Telkom and update you on progress
Kind regards
MWEB Client Services
Best regards,
Mweb's reply07 Jun 2018, 14:18
Official
Good day Bernadette
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
This has been escalated to Telkom to investigate, our 3rd party team will keep in contact with Telkom and update you on progress
Kind regards
MWEB Client Services
Best regards,
BM
Bernadette M's updateReviewer Update
07 Jun 2018, 14:28Why do I need to go to these lengths to get your attention? Why couldn't you have taken me seriously months ago? I will not wait 7 - 10 days for Telkom to do something as they are notorious....I am an Mweb customer & you need to sort out an interim plan very quickly please.
BM
Bernadette M's update07 Jun 2018, 14:28
Reviewer Update
Why do I need to go to these lengths to get your attention? Why couldn't you have taken me seriously months ago? I will not wait 7 - 10 days for Telkom to do something as they are notorious....I am an Mweb customer & you need to sort out an interim plan very quickly please.
BM
Bernadette M's updateReviewer Update
07 Jun 2018, 16:58Dear Mweb, please explain how you are an internet service company, providing internet to your clients....But you don't have technicians to fix problems? You rely on the customer to sort out the problem? Please tell me how that works cause nobody can answer that question in your call center?????????
BM
Bernadette M's update07 Jun 2018, 16:58
Reviewer Update
Dear Mweb, please explain how you are an internet service company, providing internet to your clients....But you don't have technicians to fix problems? You rely on the customer to sort out the problem? Please tell me how that works cause nobody can answer that question in your call center?????????