MWEB’s shocking service

So I recently moved into a new apartment. I was informed that fiber was available in my complex to which I contacted MWEB for a connection package. I was informed that Vumatel was the service provider and would install in 3-4wks. After waiting for a few weeks I phoned MWEB to ask about whether or not there was an installation date to which I was informed that it would be easier to contact Vumatel for a date. I then called Vumatel who informed me there was a problem with the fiber in my complex and they didn’t have a date as to when this would be resolved. Obviously I was very annoyed at the fact that now MWEB had in essence promised a service that was not even available. I then contacted MWEB again to ask them to provide a time frame. The call center employee had the worst attitude and proceeded to tell me that I needed to wait what was now a 4-6wk period and should the issue still be an issue they would then take action. What really annoyed me about the issue was that there is apparently zero communication between MWEB and Vumatel on such issues due to the fact that they are a “3rd party” which is just ridiculous, how can you sell something that doesn’t exist. The second thing that annoys me is that I am now sitting with no internet connection and no indication on when this will even be resolved, therefore after a lovely 6wk wait I may still have no internet connection with no one even informing me there is a problem. My 3rd issue is with the call center employee who clearly has a terrible attitude and is in no way willing to assist, insisting that there is no way to escalate this and that she cannot pick up the phone and get answers from Vumatel to assist with an estimated completion date, she also insisted that no one can do anything to assist with answers. I never complain on platforms like this and generally am extremely forgiving of bad service but this situation has left my blood boiling. I hope that now they may wake up and take my issue a little more seriously, maybe vet employees a little better and insist that proper systems are put in place to have open lines of communication with the 3rd party businesses they work with. Shocking business practices.